Stallion Express
Stallion Express is a fast-growing leader in logistics and delivery services across West Africa. As part of its expansion and digital transformation strategy, Stallion Express needed immediate access to a scalable support team to streamline internal processes and increase operational efficiency without inflating costs.
Custom Solution: Scaling with Pre-Vetted Talent
With rising order volumes and a distributed workforce, Stallion Express faced bottlenecks in backend administration, reporting, and compliance monitoring. The challenge was to scale quickly while maintaining accuracy, speed, and compliance — without overburdening internal teams.
KPI-Linked Performance
Talent Source assembled a remote team of pre-vetted administrative and operational specialists, fully trained in Stallion Express systems and SOPs.
Within just 20 business days, the team was live and delivering under strict KPIs, including:
- Turnaround time SLAs
- Data accuracy and compliance checks
- Real-time reporting protocols
- Weekly QA audits
Supervisors ensured real-time reporting, transparent communication, and proactive issue flagging, giving Stallion Express complete visibility and confidence in daily performance.
The Results
The offshore team delivered 3x faster turnaround times than internal benchmarks while maintaining 98% SLA compliance.
This measurable success freed internal teams to focus on core business and customer experience. Based on this performance, Stallion Express expanded Talent Source’s role to cover HR support, logistics documentation, and vendor compliance monitoring — proving the long-term value of pre-vetted offshore talent.
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Talent Source specialize in connecting companies with pre-vetted offshore talent that is ready to perform from day one.
Instead of long hiring cycles or inflated recruitment costs, our clients scale faster by accessing proven talent for customer support, back-office operations, and specialized roles.
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