INT Inc
iNT Inc is a leading provider of enterprise IT infrastructure and managed services, supporting clients across Asia-Pacific, Europe, and North America. As iNT expanded globally, rising operational demands required backend support that could maintain high performance, strict compliance, and cost-efficiency.
The Challenge: Scaling Global Support Without Compromising Quality
As iNT secured more enterprise contracts, internal teams were stretched thin across time zones and departments. Technical documentation, compliance reporting, and backend operations were consuming significant resources, risking delays and operational bottlenecks.
The goal was to deploy a scalable offshore workforce that could integrate seamlessly into iNT’s workflows, uphold security standards, and deliver consistent, accurate results — all while reducing internal strain.
The Solution: Pre-Vetted Offshore Talent with KPI-Driven Operations
Talent Source deployed a dedicated team of pre-vetted virtual operations specialists, trained in iNT’s systems and documentation standards. Within two weeks, the team was fully operational, handling high-volume administrative and technical support tasks.
Performance was tied to measurable KPIs, including:
- Documentation turnaround time
- Error-free task completion
- Response time for escalations
- SLA compliance
Talent Source supervisors provided real-time reporting and weekly QA audits, ensuring transparency, consistent performance, and peace of mind for iNT management.
The Results: Faster, Accurate, and Scalable Operations
By leveraging pre-vetted offshore talent, iNT achieved a 40% reduction in task turnaround times and 98.5% QA accuracy on audited deliverables.
This efficiency freed internal teams to focus on strategic initiatives and client delivery, while backend workloads were handled reliably offshore.
The success of this engagement led iNT to expand Talent Source’s support across multiple business functions, proving the scalability and long-term value of pre-vetted offshore talent as a growth engine.
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Talent Source specialize in connecting companies with pre-vetted offshore talent that is ready to perform from day one.
Instead of long hiring cycles or inflated recruitment costs, our clients scale faster by accessing proven talent for customer support, back-office operations, and specialized roles.
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