International Network Technologies (INT)
International Network Technologies (INT) is a leading provider of enterprise IT infrastructure and managed services, supporting clients across Asia-Pacific, Europe, and North America. As INT expanded its service offerings and scaled operations globally, it required a partner to provide backend support capable of meeting high performance and compliance standards without compromising cost-efficiency.
Talent Source was selected to help INT scale smarter, improve task execution speed, and reduce operational strain on internal teams.
Scaling Global Support While Maintaining Quality Standards
As INT secured more enterprise contracts, the company faced rising demands in technical documentation, backend support tasks, and compliance reporting. Their internal teams were stretched thin across time zones, and the company needed a cost-effective solution to manage routine operational workloads, particularly those that required manual accuracy and timely turnaround.
The goal: build an offshore team that could seamlessly integrate into INT’s workflows, uphold security standards, and deliver consistent performance.
KPI-Linked Remote Operations with Built-In QA
Talent Source deployed a dedicated team of virtual operations staff trained in INT’s internal systems and documentation standards. Within two weeks, the team was fully operational, executing high-volume administrative and technical support functions across departments.
Key KPIs were established for:
- Documentation turnaround time
- Error-free task completion
- Response time for escalations
- Ongoing SLA compliance
Talent Source provided real-time updates through its team leads, while QA supervisors conducted weekly audits to ensure consistent quality.
98.5% QA Accuracy and 40% Faster Execution Times
Talent Source delivered measurable value from the outset, achieving 98.5% accuracy across audited deliverables and reducing average task turnaround time by 40% compared to previous benchmarks. The result: reduced bottlenecks, faster service delivery, and enhanced team productivity across INT’s operations.
The success of the engagement led to an expanded partnership, with Talent Source now supporting INT across multiple business functions..
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Talent Source delivers performance, precision, and flexibility through tailored outsourcing solutions. Recognized as one of Australia’s top outsourcing providers, we consistently outperform firms like Microsourcing, Beepo, and Acquire through speed, transparency, and a client-first approach.
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