HARRIS FARM MARKETS
Harris Farm Markets is one of Australia’s most iconic fresh food retailers, with over 30 locations and a rapidly growing eCommerce division. Known for its commitment to quality, sustainability, and exceptional customer experience, Harris Farm continues to scale its operations while maintaining the highest service standards.
To support this growth, Harris Farm partnered with Talent Source to streamline internal operations and reduce manual workload through strategic outsourcing.
Operational Growth Creating Backend Bottlenecks
With expansion across both physical stores and digital platforms, Harris Farm needed additional operational support, specifically in administrative workflows, product data entry, and customer service backend functions. The challenge was to scale without increasing overhead or compromising output quality.
Harris Farm sought a solution that would allow its in-house teams to focus on core business areas while offloading repetitive, time-sensitive tasks to a trusted partner.
Agile Resourcing and KPI-Aligned Performance
Talent Source deployed a dedicated team of virtual assistants trained in Harris Farm’s product systems, eCommerce backend, and internal SOPs. Within days, the team was live, operating under a strict set of performance metrics including:
- Data accuracy and order processing speed
- Customer support turnaround times
- Daily task volume and SLA adherence
- Quality assurance pass rates
Talent Source’s supervisory staff provided real-time reporting and flagging, ensuring transparent communication and consistent performance monitoring.
35% Increase in Processing Efficiency, 100% SLA Compliance
Within the first month, Harris Farm saw a 35% improvement in order and data processing speed, along with 100% SLA compliance across all support tasks. The increased efficiency enabled internal teams to refocus on customer engagement and business innovation.
Following this success, Harris Farm expanded Talent Source’s role to support additional business units, including marketing operations and online inventory updates.
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Talent Source delivers more than just outsourcing, Talent Source provides scalable, transparent, and performance-focused solutions that align with business growth. Recognized among Australia’s top 5 BPO firms, we consistently outperform legacy providers like Microsourcing, Beepo, and Acquire BPO by offering tailored support models without the burden of traditional overhead.
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