HARRIS FARM MARKETS
Harris Farm Markets is one of Australia’s most iconic fresh food retailers, with over 30 locations and a rapidly growing eCommerce division. Known for its commitment to quality, sustainability, and exceptional customer experience, Harris Farm continues to scale its operations while maintaining the highest service standards.
Custom Solution: Scaling with Pre-Vetted Talent
As Harris Farm expanded across physical stores and digital platforms, backend operations were creating bottlenecks. Administrative workflows, product data entry, and customer service tasks risked slowing growth and adding overhead.
To solve this, Harris Farm partnered with Talent Source’s pre-vetted virtual assistants, trained in their product systems, eCommerce backend, and SOPs. Within days, the team was live, taking over repetitive, time-sensitive tasks — from data entry and backend support to marketing operations and inventory updates — allowing in-house staff to refocus on core business and customer engagement.
Agile Resourcing with KPI-Aligned Performance
Talent Source deployed a dedicated team of virtual assistants trained in Harris Farm’s product systems, eCommerce backend, and internal SOPs. Within days, the team was live, operating under a strict set of performance metrics including:
- Data accuracy and order processing speed
- Customer support turnaround times
- Daily task volume and SLA adherence
- Quality assurance pass rates
By using pre-vetted offshore talent, Harris Farm scaled instantly without extra overhead. Talent Source’s supervisors delivered real-time reporting and QA monitoring, giving Harris Farm full visibility and peace of mind while exceeding performance benchmarks.
35% Efficiency Boost and 100% SLA Compliance
In just the first month, Harris Farm achieved a 35% increase in order and data processing efficiency while maintaining 100% SLA compliance across all support tasks. By leveraging Talent Source’s pre-vetted offshore talent, Harris Farm gained a scalable workforce that delivered speed and accuracy without adding internal overhead.
This efficiency freed in-house teams to focus on growth, while the success led Harris Farm to expand Talent Source’s role into marketing and inventory — proving the long-term value of pre-vetted talent as a scalable engine.
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Talent Source specialize in connecting companies with pre-vetted offshore talent that is ready to perform from day one.
Instead of long hiring cycles or inflated recruitment costs, our clients scale faster by accessing proven talent for customer support, back-office operations, and specialized roles.
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