FLIGHT CENTRE TRAVEL GROUP
Flight Centre Travel Group (FLT) is one of the world’s largest travel retailers and corporate travel managers. Headquartered in Brisbane (Australia), FLT operates across 23 countries including Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia.
Custom Solution: Scaling with Pre-Vetted Talent
FLT needed to migrate thousands of articles into a new CMS, each manually recreated with speed and accuracy.
Talent Source deployed a pre-vetted offshore team, trained on a custom CMS process, and completed the project within 25 business days under strict QA.
We also provide pre-vetted talent for:
• Back-Office Support – finance, HR, CRM, reporting
• Specialized Roles – designers, developers, marketers
• Customer Support – scalable service teams
KPI-Linked Performance
The project cost was tied to performance benchmarks for both quality and delivery speed.
Talent Source supervisors and account managers provided real-time updates, resolved roadblocks quickly, and implemented a structured QA process to ensure consistent accuracy.
The Results
By deploying a pre-vetted offshore team, Talent Source successfully completed the content migration 12% faster than the top KPI benchmark while maintaining 100% compliance with QA standards.
The ability to plug in trained, pre-screened talent meant there were zero escalation issues throughout the project. This combination of speed, quality, and reliability led Flight Centre to award Talent Source additional migration projects, proving the long-term value of leveraging pre-vetted talent at scale.
Contact Us
Talent Source specialize in connecting companies with pre-vetted offshore talent that is ready to perform from day one.
Instead of long hiring cycles or inflated recruitment costs, our clients scale faster by accessing proven talent for customer support, back-office operations, and specialized roles.
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